Every holiday inflatable repair is different, but our repair process is designed to make your experience with us before, during and after the repair as comfortable and convenient as possible. While each case will be unique, here’s what you can expect generally when you contact us to repair your favorite pieces.
Step #1: Contact Our Team
Is your holiday inflatable having issues? We can help. The most convenient way to reach out to us and kickstart your project is to fill out the contact form linked below. Please leave your email and phone number when you do so! However, you are more than welcome to call, text, or email us directly if that’s more convenient for you.
Step #2: Provide Details & Info
The more information you provide us with, the better. Tell us all about the age, years of use, fabric and fan condition, and issues of your inflatable(s), as well as what services you are inquiring about. This is the step where we will give you your initial estimate on the scope and cost of repairs; however, once the units arrive at our shop, we will complete a more thorough inspection and update your quote.
Our team will always be happy to assist you and answer any questions you have!
Step #3: The Drop Off Process
There are three ways to get your inflatables to us: you can drop them off at our shop, we can pick them up for you for a small fee (if you live in the service area shaded in blue above), or you can have your inflatables shipped right to us. Whatever is most convenient for you, we will make it happen!
Step #4: Inspect and Advise
Once we have recieved your Christmas, Halloween, Thanksgiving, Easter, and/or 4th of July inflatables, we will put them under the microscope to determine the full cause and extent of the issues, and reach back out to you with an updated estimate and our advice on repairs. Sometimes, the repairs are easier and simpler than we expect, and sometimes, they are more extensive and require additional steps. If we can save you money here, we we will.
PLEASE NOTE: Your initial estimate is *always* subject to change upon inspection of the inflatable(s)!!
Step #5: Complete Repairs
Once you have signed off on the project, we will begin the repairs. We will always work to stay within our estimated costs, all while delivering the exceptional FestiveAire quality we are known for. We will keep you updated throughout the process with texts and occasional photos so you can follow along with the repairs from home.
PLEASE NOTE: With fabric resealing and recoating projects, the majority of the time, your inflatable will inflate again with no further issues after the repair. However, sometimes the original fan has worn down and no longer can fully inflate the unit, even after the resealing – in these cases, we will recommend an upgrade to a stronger fan.
Final Step: Inflatables Reborn!
With hard work and a little bit of luck, your inflatables will come back to life and operate as designed once again! They can then be picked up or sent back to you, whichever is most convenient for you (if items are shipped, the cost will be added to the invoice). Once we take payment with cash, a check, or via Zelle/Venmo, and the inflatable will be returned to you.
In the rare case that your inflatable is too aged/worn down and cannot be repaired, we will return it to you.
Are you ready to start your project with FestiveAire?
Lets get things rolling! If you have any further questions about our process, the FestiveAire team is always happy to clarify and explain it in more detail. Drop us a line to get started!
